Microsoft Teams Calling
Rethink communication with a secure, all-in-one phone solution that helps you connect and collaborate better.
Businesses today are under more strain than ever before. With increasing expectations and a rapid pace of growth, organizations have to focus on communications across multiple verticals and engage with various stakeholders simultaneously. Furthermore, today many enterprises are distributed, with operations and employees across geographies and time zones. When you’re up against these challenges, you need a cutting-edge communication setup to back you up.
With telephony, messaging and voice capabilities all rolled into one, Microsoft Teams Phone offers an integrated, easy-to-set-up solution that can support organizations of all types and sizes. Turn away from legacy systems and harness cloud-powered telephony that’s simpler in every way while bringing all the functionality you need.
Flexible
Advance communications with unfettered access from any device and platform. With support for a wide range of premise telephone and conferencing equipment, end-to-end integration is easy.
Easy to manage
Manage and control everything from a single interface at Teams Admin Center. Be it billing or calling plans, managing enterprise-wide phoning is quick, simple and hassle-free.
Best-in-class
Microsoft Teams has been recognized as a segment leader in Unified Communications by Gartner. Microsoft 365 Business Voice is supported in over 70 countries and regions.
Power-packed
With conferencing, advanced call management and contact center integration capabilities, Teams Phone is packed with robust functionality that can help you go further than ever before.
Although change is a fundamental part of the business landscape, shifting your enterprise operations to a new platform is never easy. When this shift pertains to a business-critical element such as communications, the stakes are even higher. Our experts understand this challenge inside out. With a proven, comprehensive methodology that accounts for every detail, we help you orchestrate the deployment and integration process across your organization. We ensure a seamless transition so that you can build and advance meaningful relationships with your customers, partners and vendors without disruption.
Our team of experts evaluates and prepares your organization for the shift with a keen focus on network planning, end-point preparation and adoption training. Every enterprise profile is different in terms of varying user bases, premise distributions, carrier support and reliance on analog devices. Keeping this in mind, we select an adoption model that provides maximum value for you.
Operator Connect
Seamlessly integrating your existing telecom providers into the Teams platform, Operator Connect allows for a unified, streamlined communication experience, while maintaining your existing contractual relationships with telecom providers. All Operator Connect phone numbers are accessible in the Teams Admin Center, providing a native Teams Administration experience. This feature makes it incredibly easy for companies to manage their telecom services, even without a dedicated telecom engineering team. Known for its simplicity, Operator Connect eliminates the need for additional hardware and requires minimal IT involvement.
Operator Connect Mobile
Extending the PSTN calling features to mobile devices, Operator Connect Mobile ensures uninterrupted communication, whether you're using a smartphone or a tablet. This service maintains the same ease-of-use and seamless integration with telecom providers as Operator Connect, while providing additional flexibility for mobile users. Also, like Operator Connect, all phone numbers are accessible and manageable from within the Teams Admin Center, providing a consistent and user-friendly administration experience.
Direct Routing
Direct Routing is a flexible and cost-effective alternative to Operator Connect, allowing businesses to use their existing telecom service provider for Teams calls. This feature enables you to route Teams calls over your own SIP trunks or Session Border Controllers (SBCs), providing greater control over your calling infrastructure. It's a perfect fit for organizations that want to leverage their current investments in telephony infrastructure, while enjoying the collaborative benefits of Microsoft Teams. Whether you're a small business or a large enterprise, Direct Routing provides a scalable and customizable solution for your Teams calling needs.
Unified Teams Direct Routing & Orchestration Platform
The Unified Teams Direct Routing & Orchestration Platform offers a comprehensive solution that brings together the power of Teams Direct Routing and the convenience of centralized management. This service provides a unique, self-service platform that enables businesses to connect any carrier, from any country, to Microsoft Teams, integrating diverse phone systems and contact center platforms seamlessly. The platform consolidates number management, policy management, and PSTN connections into a single, user-friendly portal. Its one-click integration requires no advanced technical skills or additional infrastructure, providing automated provisioning including Direct Routing, Microsoft Calling Plans, or Operator Connect phone numbers based on predefined rules. The platform is designed to simplify telephony administration by providing a centralized platform for managing all PBX systems. This service ensures business continuity with automated failover to a chosen backup service in case of unexpected outages. With this platform, organizations can enjoy a simplified, streamlined, and unified communication experience.
